Consumer Rights & Protections
Refund & Cancellation Policy
Clear statutory cancellation rights, 14-day cooling-off protections, and fair withdrawal procedures for all distance learning courses.
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Cooling-Off Rights & Payment Adjustments
Committed to fair, transparent consumer protections in line with UK distance selling legislation.
1. 7-Day Statutory Cooling-Off PeriodUnder the Consumer Contracts Regulations 2013 and college policy, distance learners have 7 calendar days from initial payment to cancel their enrolment, provided live induction and classes have not commenced.
2. Notification to FinanceTo exercise your cancellation right, submit written notice directly to finance@smartminds.co.uk stating your full legal name, student reference, and course title.
3. Non-Refundable Deposit Once Classes CommenceOnce your scheduled induction or first live lesson takes place, the initial deposit is strictly non-refundable due to immediate external awarding body registration fees and dedicated tutor allocations.
4. Post-Commencement Mitigating CircumstancesAfter course commencement, fee refunds are not granted, but learners facing severe unexpected hardships may apply to pause studies and join a future intake without penalty.
5. Flexible Payment Plan AdjustmentsLearners on instalment agreements who experience temporary financial changes can request a restructured payment timetable directly with the finance office.
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